Shipping & delivery
Shipping & delivery
Last updated:
Here you can read where we ship to, what shipping costs, and how long you wait for your order.
1. Where we ship
We ship to the Netherlands, Belgium and a number of other European countries. You can see exactly which countries in the drop-down list at checkout. If your country is not listed, email us at info@equiviento.com — we can often arrange something.
2. Shipping costs
Shipping costs depend on the country your order is going to. You see the exact amount in your basket as soon as you have chosen a country, and again on the summary before you pay.
Above a certain order value we ship free of charge. The current threshold is shown in your basket.
3. Delivery time
We prepare your order as soon as the payment is confirmed, and ship in any case within 30 days of your order.
If it unexpectedly takes longer, we will let you know in time and you may cancel the order free of charge.
4. Delivery
Delivery is handled by an external carrier. You receive a notification as soon as your parcel is on its way. If nobody is home, the carrier leaves instructions.
5. Damaged or incorrect delivery
Check your order on receipt. If something is damaged or you received the wrong product, email us as soon as possible at info@equiviento.com, preferably with a photo.
We will resolve it: you receive a replacement or your money back. We bear the cost of that.
6. Incorrect or incomplete address
Please enter your address carefully. If a parcel comes back to us because the address was incorrect or incomplete, we will contact you. We may charge for a second shipment.
7. Changed your mind?
If your order is not what you hoped for, you have 14 days to change your mind. The Right of withdrawal page explains how.